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RMA Form

Replacement and repair steps.
Please click here to contact us regarding your RMA request.

Before sending in a product for RMA service, please double-check the following items:
  • See if the problem has been addressed in EtherWAN's FAQ database
  • Ensure that the device has power and that the power LED indicator is lit
  • Make sure that the product is connected to the network, and that there is not a problem with the data cable
  • Check that the firmware version is the most recent
  • Try restoring the device to its factory default settings
For RMA service, please complete the following form and submit. An EtherWAN representative will contact you with an RMA number, and will guide you through the corresponding processes. Please note that if products are returned without an RMA number, they will be returned to sender.

Please click here to send us a request via email or call us at 714-779-3800.

  • Before sending in a product for RMA service, please double-check the following items:
  • See if the problem has been addressed in EtherWAN's FAQ database
  • Ensure that the device has power and that the power LED indicator is lit
  • Make sure that the product is connected to the network, and that there is not a problem with the data cable
  • Check that the firmware version is up to date
  • Try restoring the device to its factory default settings

Once we receive your RMA Request, an EtherWAN representative will contact you with an RMA number and guide you through the RMA process. Please note that if products are returned without an RMA number, they will be returned to the sender.

Need help locating the model and serial number on your device?More


Model Number is located in the upper left corner of the product information sticker.
Serial number is located beneath the S/N barcode of the product information sticker.

Please click here to access service for U.S.-based customers.
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